Skills: Banking, financial, customer service, call center

Experience: 3 Years

Job Location: Mexico City, Mexico

Onsite role and Full time

We at Coforge are hiring Banking call center agent with the following skillset:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements:

• 6-9 months of call center experience.
• Fluent in English (B2+ to C1 level).
• Must reside within 1.5 hours of the site.
• Comfortable with 10-hour shifts.
• Strong customer service, communication, and problem-solving skills.
• Ability to follow client systems, policies, and compliance standards.

Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost-effective decisions to facilitate quick repairs in order to maximize equipment utilization.

Advanced English C1.

Workplace: Torre 2, Plaza Uptown Juriquilla, Queretaro

Salary: $18,500 MXN per month before taxes, No bonus.

Minimum Qualification: Bachelor's degrees related to logistics from Mexico.

Schedule: NOCTURNAL SHIFT ONLY: Wednesday 17:00 to 23:00 or 23:00 to 05:00, Thursday to Saturday 17:00 to 05:00, or Sunday to Tuesday 17:00 to 05:00 with change on Daylight Saving Time (horario de verano aún se aplica en EU.).

Key Responsibilities

• Incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs.
• Provide follow up to ensure problems have been handled in a timely manner.
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00.
• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.
• Automotive and/or diesel mechanic knowledge, Ability to adapt to a dynamic work environment and shifting priorities and directives, Ability to effectively transmit, receive, and accurately interpret ideas through various mediums, Ability to process information with high levels of accuracy, Ability to establish and maintain effective relationships with personnel, customers and vendors, Ability to use time and resources efficiently and effectively, Ability to work both individually and as a team, Ability to meet or exceed customer needs and expectations to provide excellent service.
• Proficient computer skills, including Microsoft Office suite.

Este puesto es con Hunt Mexicana, S.A. de C.V.

¡Únete a nosotros como Analista de Calidad!

¿Qué harás?

• Supervisar, evaluar y garantizar el cumplimiento de los estándares de calidad en las interacciones telefónicas y canales asociados (chat, correo, etc.), con el fin de mejorar la experiencia del cliente y asegurar el cumplimiento de políticas internas y externas.
• Monitoreo y evaluación: Escuchar y analizar llamadas, chats o correos electrónicos atendidos por los agentes para identificar áreas de oportunidad y fortalezas en las interacciones y factores críticos.
• Retroalimentación y capacitación:Proporcionar retroalimentación constructiva y oportuna a los agentes por medio de la cédula de calidad.
• Elaboración de reportes: Generar informes de calidad periódicos con KPIs como NPS, CSAT, FCR, cumplimiento de protocolos, etc. Así como detectar tendencias, patrones o problemas recurrentes y proponer soluciones.
• Soporte a la mejora continua: Sugerir cambios en procesos, scripts o políticas que puedan mejorar la experiencia del cliente.

Requisitos:

• Bachillerato concluido o profesional en curso.
• +2 año en el área de calidad sobre algún producto Financiero en un Call Center.
• Background en industrias de productos financieros.
• Manejo de paquetería Office y CRMs.
• Disponibilidad para trabajar en zona de Reforma de lunes a sábado de 9:00 am a 6:00 pm.
• Domingo día de descanso fijo.

¿Qué ofrecemos?

• Sueldo bruto de $12.900,00 pesos al mes.
• + $1,056 de vales de despensa mensual.
• Bono mensual de acuerdo a resultados.
• Prestaciones de Ley.
• Seguro de Gastos Médicos Mayores.
• Seguro de Vida.
• Vacaciones superiores a la ley: 15 días el primer año / 20 días el segundo año.
• Descuentos en productos Kavak.
• Red de descuentos y convenios

Al aplicar a cualquiera de nuestras vacantes aceptas los Términos & Condiciones y la Política de Privacidad, que encuentras en nuestra pagina web

Own the number—no exceptions.

As Director of Operations –you are directly accountable for outperforming KPIs, exceeding aggressive revenue targets, and continuously lifting conversion, productivity, and quality across multiple telecommunications programs. This is a high-impact leadership role for a proven operator who delivers results under pressure, eliminates excuses, and builds teams that win consistently.

You will bring urgency, precision, and discipline to execution—turning insight into immediate action and action into measurable gains. Missed targets trigger rapid diagnosis and recovery plans—not explanations. Continuous improvement is not a project here; it is the operating system.

What You’ll Drive

Relentless Operational Outperformance

• Lead multiple outbound sales programs with a singular focus: beat targets—daily, weekly, monthly.
• Translate goals into executable plans that deliver consistent overachievement in revenue, conversion, productivity, and quality.
• Monitor performance in real time; identify gaps fast and deploy corrective actions within days—not weeks.
• Partner with Workforce Management to dynamically optimize staffing and protect both service levels and sales outcomes.
• Build agent engagement and involvement on the floor to maintain moral and reduce attrition

Accountability-Driven Leadership

• Establish a high-discipline operating cadence: KPI-driven 1:1s, performance reviews, and coaching sessions tied directly to results.
• Set uncompromising standards for your leadership team—hold Operations Managers and Team Leads accountable for outcomes, not activity.
• Build a culture where commitments are met, data drives decisions, and underperformance is addressed immediately.
• Develop leaders who can replicate success and scale performance.

Continuous Improvement & Execution Velocity

• Drive ongoing optimization of the sales funnel through rapid experimentation, A/B testing, and disciplined follow-through.
• Institutionalize root-cause analysis and corrective action as standard practice.
• Continuously refine playbooks, scripts, and processes to unlock incremental gains week over week.
• Eliminate inefficiencies and operational friction that slow teams down.

Client & Executive Leadership

• Own client relationships with confidence and transparency—lead performance discussions grounded in results and next actions.
• Participate in MBRs/QBRs that clearly articulate performance drivers, gaps, and decisive recovery plans.
• Anticipate client needs and pivot strategies quickly to stay ahead of expectations.
• Build trust through consistent delivery—not promises.

Financial Ownership

• Own forecasting, revenue attainment, and operational efficiency with precision.
• Align staffing, budgets, and incentive structures to maximize output and profitability.
• Design compensation and incentive models that reward performance, not participation.
• Turn data into decisions that accelerate growth.

Operational Excellence On-Site

• Ensure the physical operation enables productivity and coaching effectiveness.
• Partner with Facilities and IT to remove blockers immediately and maintain uptime.
• Implement strong controls around systems, access, and client assets.

Cross-Functional Execution

• Partner seamlessly with HR, Training, QA, IT, WFM, Compliance and Facilities to drive performance.
• Remove barriers quickly—do not allow dependencies to slow results.

Act as the escalation point for issues and resolve decisively

What You Bring

• 8–10+ years of proven success in high-performance contact center or telesales outbound operations, with a consistent track record of exceeding KPIs and revenue goals.
• Demonstrated ability to lead multi-program operations at scale with disciplined execution and measurable results.
• A no-excuses mindset —you take ownership, solve problems, and deliver outcomes regardless of constraints.
• Deep expertise in sales operations, funnel optimization, workforce planning and dialers, and performance management.
• Strong analytical capability; you use data to diagnose issues and act quickly.
• Executive-level communication skills with confidence in high-stakes client environments.
• Experience building accountability cultures that consistently outperform.
• Fluency in English and Spanish.
• 4 Year degree in a relative field

What to Expect

• Full ownership of results with clear visibility into your impact on growth and profitability.
• A performance-first culture where exceeding targets is the baseline.
• High expectations, fast decisions, and immediate execution.
• Significant exposure to senior leadership and clients.
• Competitive compensation tied directly to performance and outcomes.

This is not a chat or email support role. If you're looking for a fast-paced, phone-based opportunity where your communication skills directly impact your earnings, we'd love to hear from you.

About Calls Experts

Calls Experts is a global contact center solutions provider with over 15 years of experience serving clients across North America. We help connect qualified prospects with licensed insurance professionals through exceptional customer engagement.

What You'll Do

• Make and receive calls with prospective clients (primarily outbound cold calling)
• Build rapport and engage potential customers professionally
• Pre-qualify prospects for Life Insurance and Final Expense quotes
• Handle objections confidently and keep conversations moving forward
• Gather accurate customer information
• Transfer qualified prospects to licensed Sales Advisors
• Maintain professionalism while meeting quality and performance expectations

Please Note: You will not be selling insurance. Licensed advisors handle all consultations and sales.

What We're Looking For

We're seeking individuals with a strong sales mindset who are comfortable speaking with new people every day.

Preferred qualifications include:

• Excellent spoken English with a clear, professional accent
• Strong communication and active listening skills
• Confidence handling objections and difficult conversations
• Pre-sales, appointment setting, telesales, lead generation, customer service, or call center experience
• Ability to build rapport quickly and identify customer needs
• Self-motivated with a positive attitude and willingness to learn
• Adaptability to different projects and campaigns

Schedule

• Full-time
• 9:00 AM – 6:00 PM EDT (hour break included)
• 5 working days per week
• Weekend shifts may occasionally be required depending on the project

Compensation

• Base Pay: $3.98/hour
• Approximately $788/month (based on an average of 198 working hours)
• Performance Bonuses: Up to $500 USD per month
• Paid overtime for approved hours worked beyond the standard schedule

Training & Payment

• One-week virtual training (2–3 hours per day)
• Training is paid after successful onboarding and completion of your first month of employment
• Monthly payments

Technical Requirements

• Windows 11/macOS: Tahoe/Sequoia/Sonoma
• Intel Core i5 (8th Generation or newer) or equivalent (CPU benchmark 5,000+)
• Minimum 8GB RAM
• USB headset (noise-cancelling preferred)
• Fiber Optic or DSL internet connection with at least: 30 Mbps download; 20 Mbps upload

Not accepted: Mobile hotspots, 4G/5G/LTE internet, and Starlink

If you're confident on the phone, enjoy connecting with people, and are motivated by performance-based rewards, we'd love to hear from you.

Apply today and take the next step in your sales-focused customer service career.

Ready to join our team?

Complete your application here:

Are you passionate about logistics, operations, and team leadership? At UPS , we're looking for a Warehouse Supervisor who thrives in a fast-paced environment and is committed to operational excellence.

As a Warehouse Supervisor, you will play a key role in ensuring the efficient flow of goods, maintaining inventory accuracy, driving productivity, and leading teams to achieve outstanding results.

✅ Lead inbound, inventory control, and outbound operations

✅ Ensure safety, quality, and operational compliance

✅ Optimize warehouse performance and efficiency

✅ Support employee development and engagement

✅ Resolve shipment discrepancies and maintain inventory integrity

What we're looking for: ✔ Warehouse operations experience (1-2+ years)

✔ Team leadership or supervisory experience

✔ Strong organizational and problem-solving skills

✔ Customer-focused mindset

✔ Microsoft Office proficiency

✔ English proficiency

✔ Bachelor's degree preferred

Location: El Sabino, Mexico

️ Employment Type: Permanent

What We Offer:

• Competitive salary of $32,000 MXN gross per month
• Above-market benefits package
• Savings fund
• Life insurance
• Dental insurance
• Grocery and meal vouchers
• Growth and development opportunities within a global company
• Ongoing training and professional development
• Excellent work environment

Join a global organization where innovation, teamwork, and continuous improvement drive everything we do.

Apply today or share this opportunity with your network!

#UPS #Hiring #WarehouseSupervisor #Logistics #SupplyChain #Operations #Leadership #CareerOpportunity #WarehouseManagement #JoinUPS

Stellantis Mexico Technical Engineering Center is Hiring / Permanent contract, 100% on site positions

• Design & Release Engineers (Propulsion Systems, Wiring, Electrical, Electronics, Interior, Exterior, Mechatronics, Chassis among others)
• Product Quality Engineers
• Root Cause Analysis Engineers
• Vehicle Performance & Regulations
• Product Safety Engineers
• Product Project Management
• Technical Planning Specialist
• Performance Engineers
• Validation Engineers
• Homologation Engineers
• Integration Test Planeer Lead ITPL

Amongst others…

Basic Requirements:

• Bachelor of Science in Mechanical Engineering or Electrical Engineering or equivalent from an ABET accredited or equivalent.
• 3 to 5 years of experience in the automotive industry (OEM or Tier 1).
• Knowledge of engineering and manufacturing processes.
• Proficiency in NX, CATIA, SolidWorks, etc.
• Knowledge of quality tools.
• Knowledge of GD&T.
• Advanced English Level (Mandatory)

Preferred Qualifications:

· Reactive Problem Solving - Green Belt Certification.

· Design for Six Sigma - Green Belt Certification.

· Team Center / NX.

· Master’s degree.

· Proven experience in product development at OEMs or Tier 1 suppliers

100% on-site position at Santa Fe CDMX

We Offer

Direct hiring

Benefits above the law

EOE / Disability / Veteran At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

Estamos buscando a una persona altamente motivada y orientada a los resultados, que se desempeñará como Ejecutivo de ventas telefónicas y seguimiento postventa en nuestra empresa líder en el sector bancario, Colocando creditos vía Nómina.

Sobre el Rol

Zona de trabajo: Zona Acapulco, A unos Min. de Galerías Acapulco.

Horario: Tiempo completo de Lunes a Sábados.

Responsabilidades

Seguimiento post venta y labor de venta.

Contactar clientes potenciales para ofrecer préstamos a pensionados y empleados del gobierno.

Brindar asesoría clara sobre requisitos, beneficios y condiciones.

Realizar la recuperación de la documentación del cliente por medio de correo electrónico.

Asegurar y realizar el resguardo de la documentación de los clientes.

Generar la captura de biométricos de los clientes.

Notificar a los clientes el estatus de su crédito.

Calificaciones

Experiencia mínima de 6 meses en Ventas de Call Center

Experiencia en venta de intangibles y tangibles.

Experiencia en ventas por call center / telemarketing / Campo

Experiencia en revisión y validación de documentación

Conocimiento de paquetería de Office nivel básico y google drive

Escolaridad bachillerato

Habilidades Preferidas

Experiencia en ventas por call center / telemarketing

Rango de Pago y Paquete de Compensación

Sueldo base + Comisiones sin tope

Excelente esquema de comisión

Capacitación

Incentivos

Objectives of this role

• Lead the operation and strategic transformation of the Contact Center focused on Customer Experience.
• Ensure high standards of quality, KPI compliance and customer satisfaction, while promoting continuous improvement initiatives, technological projects, and profitability analysis (business cases) that optimize operational performance and contribute to the bank's efficiency objectives.
• Oversee the daily Call Contact Center Operation and team performance.
• Ensure disciplined process execution, KPI achievement, and service quality.
• Define the comprehensive strategy to achieve correct NPS, CSAT, Customer Effort and FCR objectives.
• Transform the service model by automating processes.
• Manage daily Call Center workflow within the customer service department.
• Manage all our Social Media platforms.
• Manage important Customer Service projects.
• Development, implementation, and tracking of SOPs or SOWs.
• Drive technological projects, process automation, and profitability analysis (business cases)

Responsibilities

• Design and execute long-term customer care strategies that align with broader organizational goals.
• Establish service levels, define Key Performance Indicators (KPIs), and evaluate managers to ensure standards are consistently met.
• Analyze quantitative and qualitative customer feedback (e.g., surveys, support tickets) to identify critical touchpoints in the customer journey.
• Actively identify operational inefficiencies and implement modern service tools or training protocols.
• Represent the customer's voice by partnering with departments like Product, Sales, and Marketing.
• Recruit, mentor, and oversee department supervisory staff.
• Receive and analize and implement customer feedback to improve the quality of service, department processes and coordinate with other areas when applicable.
• Manage daily progress in meeting important business metrics.
• Generate detailed reports on customer interactions.
• Provide additional upskilling or learning opportunities for team members.
• Oversee the budget for the customer service department.
• Ensure that agents follow the processes kept by the company by monitoring calls.
• Deploy Provide ongoing training for staff, ensuring they are up to date with procedures and best practices.
• Monitor KPI’s through management systems to ensure compliance within them.
• Ensure that all operations and interactions comply with company and local government rules and regulations.
• Monitor and perform in-depth root cause analysis (RCA) on operational deviations.
• Manage cross-functional coordination with development teams (IT/Technology).

Skills and qualifications

• Bachelor's degree in administrative careers (Desirable).
• 6+ years of experience in Call Center upper management.
• 4+ years of experience in Customer Service or Financial Operations.
• Strong understanding of customer service and customer success processes.
• Clear verbal and written communication skills in English and Spanish.
• Familiarity with management techniques.
• Ability to understand, meet and exceed performance expectations.customer needs
• Interpersonal skills.
• Problem-solving skills.
• Ability to maintain customer and company confidentiality.
• Ability to work collaboratively.
• Advanced Excel and MS Office skills.
• Experience with Genesys and Avaya.
• Familiar with Six Sigma processes.

We offer:

• Gross base salary of $90,000 MXN.
• Legal benefits.
• Direct contract with the Bank.
• Growth opportunities.
• Very positive culture and work environment.

Additional benefits after 3 months:

• 30 days of Christmas bonus.
• Major Medical Expense Insurance.
• Annual performance bonus (Up to 3 months based on results).
• Savings Fund (Investment).
• Life insurance.
• Company vehicle.

Objectives of this role

• Develop and execute the Contact Center Training and Quality Assurance strategy aligned with business objectives.
• Develop annual training plans, learning roadmaps, and capability-building strategies for customer service teams.
• Create and maintain governance frameworks, standards, and policies for training and quality programs.
• Partner with Operations, Product, Compliance, Risk, Technology, and Human Resources teams to ensure training content remains accurate and up to date.
• Oversee training programs related to operational procedures, workflows, systems, and technologies utilized by Contact Center agents.

Responsibilities

• Lead the design, implementation, and continuous improvement of onboarding programs for all new Customer Service Agents.
• Ensure comprehensive delivery of Product training, Customer centricity skills, Operational processes, Banking systems and tools, and compliance requirements.
• Monitor nesting and transition-to-production performance of new hires.
• Establish readiness criteria and certification processes for Contact Center Agents prior to deployment into operations.
• Ensure timely deployment of training related to process changes, system enhancements, policy updates, and regulatory requirements.
• Create mechanisms to measure training effectiveness and knowledge retention.
• Design and implement continuous improvement training programs for existing agents and supervisors.
• Identify knowledge and performance gaps through quality reviews, operational metrics, customer feedback, and root-cause analysis.
• Develop targeted learning interventions to improve service quality and operational performance.
• Establish career development and upskilling pathways for customer service personnel.
• Lead the Contact Center Quality Assurance function to ensure consistency, fairness, and effectiveness in evaluation programs.
• Define quality standards, calibration methodologies, and scorecard frameworks aligned with customer experience and business objectives.
• Monitor service interactions across voice, digital, and other applicable channels.
• Implement quality monitoring methodologies that provide meaningful insights to leadership.
• Ensure timely and effective feedback delivery to agents and supervisors.
• Establish coaching frameworks that support measurable improvement in performance.
• Collaborate with Operations leaders to improve agent performance through structured action plans.

Skills and qualifications

• Bachelor's degree in administrative careers (Desirable)
• 6+ years of experience in Contact Center Training management
• 6+ years of experience in Quality Assurance Managemet
• Strong understanding of customer service and customer success
• Clear verbal and written communication skills in English and Spanish
• Familiarity with management techniques
• Ability to meet and exceed customer needs
• Interpersonal skills
• Problem-solving skills
• Ability to maintain customer confidentiality
• Ability to work collaboratively
• Advanced Excel and MS Office skills
• Experience with Genesys and Avaya

We offer:

• Gross base salary of $90,000 MXN
• Legal benefits
• Direct contract with the Bank

Additional benefits after 3 months:

• 30 days of Christmas bonus
• Major Medical Expense Insurance
• Annual performance bonus (Up to 3 months based on results)
• Savings Fund (Investment)
• Life insurance
• Company vehicle