Role Purpose

Serve as the primary strategic partner and single point of contact for associates and leaders by addressing all Human Resources–related requirements and inquiries. Ensure effective communication, policy compliance, and strong associate engagement across the IBU/Department, fostering a positive and high-performance work environment.

Key Responsibilities

- Associate Support & Relationship Management

Act as the primary HR contact for associates, addressing HR-related requirements, concerns, and inquiries.

Provide continuous, proactive support to associates to enhance engagement, motivation, and retention.

Act as a facilitator in resolving associates’ grievances, ensuring fair, timely, and compliant resolution.

- Associate Lifecycle Management

Manage and support the full associate lifecycle within the IBU/Department, including:

• Onboarding and integration
• Engagement and performance discussions
• Career development support
• Offboarding and exit processes

Ensure all lifecycle touchpoints align with company policies, culture, and compliance standards.

- Engagement & Culture Building

Plan, implement, and drive associate engagement initiatives tailored to the needs of the IBU/Department.

Strengthen associate relations through:

Counseling and coaching

Mentoring and development guidance

- Communication & Feedback Mechanisms

Ensure consistent, transparent, and effective communication by providing structured platforms for associates to share feedback, raise concerns, and express opinions, such as:

Regular HR meetings

Skip-level sessions

Coffee chats

Focus groups or engagement forums

- Policy Compliance & Discipline Management

Enforce and promote alignment with HR policies, company guidelines, and applicable labor regulations.

Manage floor discipline and disciplinary matters, ensuring fairness, documentation accuracy, and adherence to internal and legal standards.

- Data Administration & Reporting

Maintain accurate and up-to-date HR data for the unit, ensuring timely reporting and compliance with HR and business requirements.

Provide insights and feedback to management regarding HR trends, associate concerns, and policy effectiveness.

- Stakeholder Collaboration

Partner closely with operations, leadership teams, and cross-functional HR areas to support business objectives.

Deliver HR solutions that enhance productivity, engagement, and organizational performance.

- Required Experience and Qualifications

8 to 10 years of Human Resources experience, preferably within a BPO / Contact Center environment.

Strong knowledge of HR policies, employee relations, engagement strategies, and disciplinary processes.

Proven experience partnering with operations and leadership teams.

Excellent communication and interpersonal skills, with strong stakeholder management capabilities.

Ability to handle sensitive and confidential matters with discretion, professionalism, and sound judgment.

What do we offer?

Monthly salary: $30,000 - $35,000 before taxes.

Law benefits from day one.

Above-law benefits: Life insurance, major medical expenses.

Good luck in your process!

Location: Guadalajara, Jalisco – Onsite

Type: Full-time / Permanent

Salary: $19,500 MXN + benefits above the law

Annual performance bonus + relocation support may be available

We’re looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.

What you’ll do:

• Handle high-volume inbound calls professionally
• Schedule, reschedule, and cancel patient appointments
• Verify patient and insurance information
• Document interactions in CRM/EHR systems
• Resolve customer concerns and coordinate with healthcare teams
• Maintain patient confidentiality and follow privacy/HIPAA standards
• Meet quality, productivity, attendance, and service-level goals

What we’re looking for:

• University/college degree required
• Customer service, contact center, healthcare, or patient access experience preferred
• Excellent communication and problem-solving skills
• Ability to multitask across multiple computer applications
• Healthcare systems experience, such as Epic , is a plus

Interested? Apply now or send me your CV to learn more!

#Hiring #ContactCenter #CallCenter #CustomerService #HealthcareJobs #Guadalajara #MexicoJobs #CustomerCare #Healthcare #HiringMexico #JobsInMexico

Cuando hablamos de servicios de envío de dinero de Estados Unidos a América Latina, Intermex es un líder en el cual puedes confiar. Con un Sistema de última generación, y una red de más de 55,000 puntos de pago, la compañía ofrece servicios en 49 estados, Washington D.C. y Puerto Rico hacia 17 países de Latinoamérica. Ofrecemos transferencias bancarias y otros servicios de procesamiento de dinero a través de nuestra red de 100,000 agentes y con el mejor servicio al cliente en la industria. Somos una empresa dinámica, basada en datos y con un fuerte espíritu emprendedor.

Agente/ Analista de control de Calidad Call Center - Monitoreo de llamadas Bilingüe

Requisitos:

Experiencia: Mayor a 24 meses en el área de calidad call center

Conocimiento el modelos de gestión de calidad

Manejo de bases de datos

Sistemas de grabación

Idioma: Inglés conversacional y escrito

Microsoft office nivel intermedio

Habilidades:

Agudeza auditiva

Buena redacción

Manejo de relaciones interpersonales

Manejo de comunicación oral y escrita

Adaptación a cambios continuos

Orientación al trabajo en equipo

Manejo de la administración del tiempo

Orientación a resultados

Iniciativa y creatividad

Ordenado y organizado

Responsabilidades:

Evaluar objetivamente la atención brindada al cliente (etiqueta/procesos)

Escalar, reportar e integrar a sus reportes el apego o desvíos detectados en cada evaluación, para su seguimiento cuantificable.

Conservar la confidencialidad de la información manejada.

Funciones:

Monitorear

Evaluar

Diagnosticar

Recopilar información

Realizar informes

Brindar feedback

Te ofrecemos:

• Salario Mensual $ 15, 700

• Bono de productividad Trimestral

• Prestaciones de Ley desde el primer dia

¡No dudes en Postularte, si cumples con el requisito de EXPERIENCIA EN MONITOREO DE LLAMADAS CALL CENTER Y INGLES AVANZADO.

¡Postúlate!

Intermex es un empleador que ofrece igualdad de oportunidades. No discriminamos en las oportunidades o prácticas de empleo por motivos de raza, color, religión, sexo, orientación sexual, origen nacional, edad, información genética, discapacidad o cualquier otra característica .

Own the number—no exceptions.

As Director of Operations –you are directly accountable for outperforming KPIs, exceeding aggressive revenue targets, and continuously lifting conversion, productivity, and quality across multiple telecommunications programs. This is a high-impact leadership role for a proven operator who delivers results under pressure, eliminates excuses, and builds teams that win consistently.

You will bring urgency, precision, and discipline to execution—turning insight into immediate action and action into measurable gains. Missed targets trigger rapid diagnosis and recovery plans—not explanations. Continuous improvement is not a project here; it is the operating system.

What You’ll Drive

Relentless Operational Outperformance

• Lead multiple outbound sales programs with a singular focus: beat targets—daily, weekly, monthly.
• Translate goals into executable plans that deliver consistent overachievement in revenue, conversion, productivity, and quality.
• Monitor performance in real time; identify gaps fast and deploy corrective actions within days—not weeks.
• Partner with Workforce Management to dynamically optimize staffing and protect both service levels and sales outcomes.
• Build agent engagement and involvement on the floor to maintain moral and reduce attrition

Accountability-Driven Leadership

• Establish a high-discipline operating cadence: KPI-driven 1:1s, performance reviews, and coaching sessions tied directly to results.
• Set uncompromising standards for your leadership team—hold Operations Managers and Team Leads accountable for outcomes, not activity.
• Build a culture where commitments are met, data drives decisions, and underperformance is addressed immediately.
• Develop leaders who can replicate success and scale performance.

Continuous Improvement & Execution Velocity

• Drive ongoing optimization of the sales funnel through rapid experimentation, A/B testing, and disciplined follow-through.
• Institutionalize root-cause analysis and corrective action as standard practice.
• Continuously refine playbooks, scripts, and processes to unlock incremental gains week over week.
• Eliminate inefficiencies and operational friction that slow teams down.

Client & Executive Leadership

• Own client relationships with confidence and transparency—lead performance discussions grounded in results and next actions.
• Participate in MBRs/QBRs that clearly articulate performance drivers, gaps, and decisive recovery plans.
• Anticipate client needs and pivot strategies quickly to stay ahead of expectations.
• Build trust through consistent delivery—not promises.

Financial Ownership

• Own forecasting, revenue attainment, and operational efficiency with precision.
• Align staffing, budgets, and incentive structures to maximize output and profitability.
• Design compensation and incentive models that reward performance, not participation.
• Turn data into decisions that accelerate growth.

Operational Excellence On-Site

• Ensure the physical operation enables productivity and coaching effectiveness.
• Partner with Facilities and IT to remove blockers immediately and maintain uptime.
• Implement strong controls around systems, access, and client assets.

Cross-Functional Execution

• Partner seamlessly with HR, Training, QA, IT, WFM, Compliance and Facilities to drive performance.
• Remove barriers quickly—do not allow dependencies to slow results.

Act as the escalation point for issues and resolve decisively

What You Bring

• 8–10+ years of proven success in high-performance contact center or telesales outbound operations, with a consistent track record of exceeding KPIs and revenue goals.
• Demonstrated ability to lead multi-program operations at scale with disciplined execution and measurable results.
• A no-excuses mindset —you take ownership, solve problems, and deliver outcomes regardless of constraints.
• Deep expertise in sales operations, funnel optimization, workforce planning and dialers, and performance management.
• Strong analytical capability; you use data to diagnose issues and act quickly.
• Executive-level communication skills with confidence in high-stakes client environments.
• Experience building accountability cultures that consistently outperform.
• Fluency in English and Spanish.
• 4 Year degree in a relative field

What to Expect

• Full ownership of results with clear visibility into your impact on growth and profitability.
• A performance-first culture where exceeding targets is the baseline.
• High expectations, fast decisions, and immediate execution.
• Significant exposure to senior leadership and clients.
• Competitive compensation tied directly to performance and outcomes.

Hands-on NICE CXone Studio and call-flow development experience is the primary requirement for this position.

Beyond CXone Studio, successful candidates should bring meaningful depth in either API and enterprise integrations or conversational AI. Strength in either of these areas can complement the required CXone expertise.

This is a senior individual contributor role. We are looking for someone who is hands-on, proactive, curious, and comfortable taking ownership of technical problems. The right person asks questions, investigates how systems work, and challenges an approach when something does not look right rather than simply executing instructions.

What You Will Do

• Design, develop, maintain, and troubleshoot NICE inContact / CXone Studio scripts, IVR workflows, advanced routing logic, and call flows.
• Build contact center workflows that retrieve, use, and exchange data with backend systems, APIs, and enterprise applications.
• Develop and support integrations using REST APIs, JSON, CTI, and related integration patterns.
• Integrate CXone solutions with CRM platforms, enterprise data sources, and third-party systems.
• Design or support conversational AI experiences across voice and digital channels, including virtual agents, voicebots, chatbots, AI-assisted routing, agent-assist capabilities, and automated self-service.
• Translate traditional IVR workflows into conversational experiences that support natural-language interactions, intent recognition, escalation paths, and seamless handoff to live agents.
• Connect conversational AI solutions with contact center platforms, CRM systems, knowledge sources, APIs, and enterprise data.
• Test and validate call flows, integrations, and AI-enabled workflows for expected behavior, performance, scalability, and reliability.
• Evaluate and improve conversational AI experiences using transcripts, customer feedback, containment results, escalation patterns, and quality-monitoring data.
• Ensure AI-enabled contact center solutions meet enterprise expectations for security, privacy, compliance, reliability, accessibility, and responsible AI usage.
• Troubleshoot production issues, monitor system performance, and help maintain highly available contact center services.
• Provide advanced technical support and serve as a subject matter resource for NICE CXone technologies.
• Work with technical and non-technical stakeholders to translate business needs into practical and scalable technical solutions.
• Participate in technical design discussions, code reviews, testing, estimation, planning, and Agile delivery activities.
• Maintain technical documentation, SOPs, training materials, and operational guidance.
• Stay current with emerging contact center and AI technologies and recommend practical improvements where appropriate.
• Collaborate with application, platform, data, AI/ML, architecture, and engineering teams as needed.

Must-Have Qualifications

• 5+ years of experience with contact center technologies, CCaaS platforms, telephony, or related customer-engagement systems.
• At least 3 years of hands-on experience developing NICE inContact / CXone Studio scripts, IVR workflows, and advanced call-routing solutions.
• Demonstrated experience personally designing, building, modifying, troubleshooting, or supporting NICE CXone call flows.
• Ability to clearly explain your own hands-on contributions, including the Studio scripts or workflows you built, the routing logic involved, and how the solution worked.
• Strong understanding of CCaaS platforms and omnichannel contact center operations.
• Hands-on ability to connect CXone workflows to the data, APIs, or enterprise systems needed to support the call flow and troubleshoot those interactions when they fail.
• Meaningful experience in either of the following areas: a) API and enterprise-system integrations; or b) Conversational AI and AI-enabled contact center solutions.
• Strong analytical, troubleshooting, and problem-solving skills across contact-center workflows, integrations, data, and dependent systems.
• Experience participating in technical design discussions with both technical and non-technical stakeholders.
• Strong written and verbal communication skills.
• Experience working in Agile/Scrum delivery environments.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

Highly Preferred Qualifications

• Meaningful hands-on experience in both API/enterprise integrations and conversational AI.
• Deep experience connecting NICE CXone call flows to REST APIs, backend services, enterprise data sources, databases, or third-party systems.
• Hands-on experience designing or integrating conversational AI solutions such as virtual agents, voicebots, chatbots, agent-assist capabilities, AI-assisted routing, or natural-language self-service.
• Strong understanding of conversational design concepts such as intents, utterances, entities, prompts, fallback handling, confidence thresholds, and escalation design.
• Experience testing AI-enabled or automation-heavy workflows through regression testing, scenario-based testing, edge-case validation, and production monitoring.
• Experience evaluating conversational AI quality using transcripts, containment results, escalation patterns, customer feedback, or related operational metrics.
• Experience implementing AI-enabled capabilities in an enterprise environment.
• Experience providing Tier 3 support or acting as a subject matter expert for NICE CXone or similar enterprise contact center technologies.
• Experience supporting high-availability, business-critical, or enterprise-scale contact center environments.
• Demonstrated ownership, curiosity, and willingness to investigate technical problems, ask effective questions, and push back constructively when an approach creates technical or operational risk.

Nice-to-Have Qualifications

• Broader software engineering or scripting experience using C#, Java, JavaScript, Python, or another programming language. The specific language is flexible.
• Experience with Salesforce, Microsoft Dynamics, or other CRM platforms.
• Experience with CTI integrations beyond the level required for day-to-day CXone workflow development.
• Experience with Genesys, Amazon Connect, Five9, or other enterprise CCaaS platforms in addition to NICE CXone.
• Experience participating in migrations from Genesys, Five9, Amazon Connect, or another contact center platform to NICE CXone.
• Knowledge of AWS, Azure, or other cloud platforms.
• Experience with CI/CD, test-driven development, automated testing, pair programming, or other modern software engineering practices.
• Experience contributing to coding standards, technical standards, development best practices, or continuous-improvement initiatives.
• Experience estimating and planning work throughout the software development lifecycle.

What We Value

We care most about demonstrated hands-on engineering ability.

Strong candidates should be able to explain what they personally built in NICE CXone Studio, how their call flows worked, what routing logic they implemented, how the workflows obtained or exchanged data, which systems they depended on, what problems occurred, and how they diagnosed and resolved them.

Strong NICE CXone Studio development is the foundation for this role. From there, deeper expertise in either integrations or conversational AI can make a candidate successful on the team.

Thinkin is a Roiback company, part of HBX Group, one of the world’s leading B2B travel technology ecosystems. We combine technology, data, and expertise to deliver innovative solutions that help travel businesses succeed.

Job Summary

We are seeking a customer-focused and sales-driven Contact Center Agent to join our hospitality team. In this role, you will handle inbound customer interactions across phone, email, and digital channels, providing exceptional service while maximizing hotel reservation sales opportunities.

The ideal candidate will excel at identifying guest needs, promoting hotel products and services, and delivering a seamless customer experience that enhances brand loyalty and revenue growth.

Job Responsibilities

• Manage a high volume of inbound customer calls in a professional, timely, and courteous manner.
• Identify customer needs by gathering relevant information, clarifying stay requirements, and providing tailored recommendations and solutions.
• Drive reservation sales through effective upselling and cross-selling of hotel products, services, room categories, and packages.
• Achieve individual and team sales, quality, and performance targets while maintaining exceptional customer satisfaction.
• Provide accurate and up-to-date information regarding hotel offerings, amenities, policies, pricing, and promotions.
• Represent and protect the hotel brand by delivering consistent, high-quality customer interactions.
• Follow established contact center procedures, scripts, training guidelines, and quality standards.
• Accurately document customer interactions, reservations, inquiries, and follow-up actions within CRM and booking systems.
• Respond to email inquiries and assist with multi-channel customer communications, including voice, chat, and ticketing platforms.
• Escalate or route calls and inquiries to appropriate departments when necessary.
• Identify and report system, booking engine, telephony, or product-related issues to the relevant support teams.

Required Skills & Experience

Core Skills

• Strong sales acumen with proven negotiation, persuasion, and relationship-building skills.
• Goal-oriented mindset with the ability to consistently achieve or exceed sales and performance targets.
• Ability to quickly assess traveler preferences, accommodation requirements, and budget considerations to recommend suitable products and services.
• Skilled at addressing customer objections related to pricing, room types, hotel policies, and availability through value-focused selling techniques.
• Strong customer service orientation with empathy and the ability to adapt communication styles to different customer profiles.
• Excellent multitasking, problem-solving, and time-management abilities in a fast-paced environment.
• Ability to prioritize competing tasks while maintaining attention to detail and service quality.
• Strong listening skills and the ability to maintain engaging conversations while accurately documenting customer information.
• Excellent verbal and written communication skills with a professional and brand-aligned customer approach.
• Advanced-level proficiency or C1/C2 fluency in at least two business languages.

Technical Skills

• Experience using Customer Relationship Management (CRM) systems and customer interaction platforms.
• Proficiency with call handling, call logging, and contact center software tools.
• Ability to quickly learn and efficiently navigate hotel reservation systems and booking engines.
• Strong working knowledge of Google Workspace (Gmail, Drive, Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).
• Experience managing multiple systems, screens, and communication channels simultaneously while maintaining data accuracy.
• Ability to handle voice, email, live chat, and ticketing workflows effectively.
• Basic troubleshooting skills for telephony and system connectivity issues, with the ability to identify and escalate technical problems appropriately.

Highly considered qualifications

• Previous experience in a contact center, reservations, hospitality, hotel sales, or customer service environment.
• Experience meeting sales quotas, conversion goals, or revenue targets.
• Knowledge of hospitality industry standards, hotel operations, and guest service best practices.
• Familiarity with reservation management systems and hotel booking platforms.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and

respected, embracing different backgrounds, perspectives and talents. Join us and be part

of a team where diversity and equal opportunities really do make a difference.

• Partner with Plant Controllers to review and validate actual postings and identify misallocations or incorrect postings.
• Analyze transaction-level data, identify posting issues, and discuss appropriate correction methodologies with the business.
• Validate cost center structures, ownership, grouping, and expense categorization.
• Support complete cost center planning activities, including relevant SAP transactions such as KP06, KP26, KSU7, KSS4, KSPI, and related processes.
• Guide Plant Controllers through planning templates, activity rate calculations, allocation methodologies, and reconciliation activities.
• Support the definition and validation of assessment and distribution cycles and allocation logic.
• Analyze production order under- and over-absorption and support the business in understanding the underlying drivers.
• Ensure alignment with cost center planning governance, ownership assignments, and planning calendar requirements.
• Assess absorption logic, including the treatment of non-absorbing cost centers.
• Support COPA integration readiness and assess the impact of cost center planning on product costing and COPA.
• Provide product costing awareness and support the understanding of Material Ledger impacts related to cost center planning.
• Develop user manuals, step-by-step guides, and other documentation according to plant requirements.
• Conduct plant awareness and training sessions for Controllers and relevant business users.
• Document allocation logic, cost center grouping rules, and actual posting cleanup procedures.
• Support reconciliations and ensure data and planning consistency across the relevant processes.

Required Qualifications & Experience

• 8-10 years of relevant SAP experience, with deep expertise in SAP Controlling and Cost Center Planning.
• Strong hands-on experience with SAP Cost Center Planning processes.
• Proven experience analyzing SAP transactions and actual postings, identifying mispostings, and recommending appropriate adjustments or corrective actions.
• Strong knowledge of:
• Cost Center Accounting.
• Cost center planning.
• Activity type and activity rate planning.
• Assessment and distribution cycles.
• Allocation methodologies.
• Product Costing.
• COPA integration and readiness.
• Absorption logic and production order under/over absorption.
• Material Ledger impacts.
• Strong understanding of shop-floor operations and the relationship between operational activities, cost centers, activity rates, and product costing.
• Experience working directly with Plant Controllers and business stakeholders.
• Strong data analysis and reconciliation skills.
• Ability to translate complex SAP Controlling processes into practical guidance for business users.
• Experience developing training materials, user manuals, and process documentation.
• Advanced English proficiency.
• Preferably based in Reynosa and Monterrey.

Key Competencies

• SAP CO / Cost Center Planning expertise.
• Strong analytical and problem-solving skills.
• Hands-on approach to data and transaction analysis.
• Business and shop-floor understanding.
• Stakeholder management and communication skills.
• Ability to work independently with Plant Controllers and finance teams.
• Strong documentation and training capabilities.
• Understanding of process governance and planning controls.

Objetivo del puesto

Supervisar y asegurar la correcta ejecución de los procesos de contabilidad general, garantizando el cumplimiento de las políticas contables, fiscales y de control interno, así como la entrega oportuna, precisa y confiable de la información financiera. La posición será responsable de coordinar actividades contables para las propiedades y unidades de negocio asignadas, promoviendo la estandarización de procesos, la eficiencia operativa y el cumplimiento de los niveles de servicio establecidos dentro del Shared Service Center.

Principales funciones:

• Supervisar las operaciones de contabilidad general y asegurar el registro correcto, completo y oportuno de las transacciones financieras.
• Coordinar y revisar cierres contables mensuales y anuales, garantizando el cumplimiento del calendario corporativo y de los entregables establecidos.
• Revisar pólizas contables, provisiones, reclasificaciones, amortizaciones, depreciaciones y demás asientos de cierre.
• Realizar y validar conciliaciones bancarias, intercompañías y de cuentas de balance, asegurando el seguimiento y resolución de partidas pendientes.
• Supervisar la integración y depuración de cuentas contables, identificando diferencias, riesgos y desviaciones relevantes.
• Elaborar, revisar y analizar estados financieros, reportes de resultados, variaciones presupuestales e informes gerenciales.
• Analizar fluctuaciones mensuales y explicar variaciones significativas contra presupuesto, forecast y periodos anteriores.
• Asegurar el cumplimiento de las normas contables, fiscales, corporativas y de auditoría aplicables.
• Coordinar la atención de auditorías internas y externas, preparando información, soportes y conciliaciones requeridas.
• Dar seguimiento a controles internos e identificar oportunidades de mejora, automatización y estandarización en los procesos contables.
• Asegurar el cumplimiento de políticas, procedimientos, matrices de autorización y lineamientos de segregación de funciones.
• Monitorear indicadores de desempeño, tiempos de respuesta, calidad de la información y cumplimiento de acuerdos de nivel de servicio del Shared Service Center.
• Dar seguimiento a incidencias contables y coordinar su resolución con hoteles, áreas corporativas y equipos de soporte.
• Liderar, desarrollar y dar retroalimentación al equipo de contabilidad, asignando cargas de trabajo y asegurando el cumplimiento de objetivos.
• Capacitar al equipo en políticas contables, procedimientos, herramientas y mejores prácticas del área.
• Participar en procesos de transición, migración e integración de nuevas propiedades o unidades de negocio al Shared Service Center.
• Colaborar con las áreas de Finanzas, Cuentas por Pagar, Cuentas por Cobrar, Tesorería, Impuestos, Nómina, Compras y Operaciones para asegurar la integridad de la información financiera.
• Mantener una comunicación efectiva con los equipos financieros de los hoteles y brindar soporte en consultas relacionadas con registros, cierres y conciliaciones.
• Preparar información financiera y análisis especiales solicitados por la gerencia, contraloría o dirección corporativa.
• Promover una cultura de servicio, precisión, cumplimiento y mejora continua dentro del equipo.

Requisitos

• Licenciatura en Contaduría Pública, Finanzas o carrera afín.
• Mínimo 5 años de experiencia en contabilidad general.
• Experiencia indispensable en la industria hotelera.
• Experiencia en Shared Services altamente deseable.
• Experiencia previa supervisando equipos de trabajo y distribuyendo cargas operativas.
• Conocimiento sólido de cierres contables, conciliaciones, integración de cuentas, estados financieros y controles internos.
• Experiencia en análisis de variaciones, provisiones, depreciaciones, amortizaciones y operaciones intercompañías.
• Conocimiento de normas contables, obligaciones fiscales y procesos de auditoría.
• Capacidad para trabajar con calendarios de cierre exigentes y múltiples unidades de negocio.
• Habilidad para analizar información financiera, identificar riesgos y proponer soluciones.
• Orientación al detalle, organización, sentido de urgencia y enfoque en resultados.
• Excel intermedio-avanzado, incluyendo tablas dinámicas, fórmulas, cruces de información y manejo de bases de datos.
• Buen manejo de sistemas ERP como SAP, Oracle, PeopleSoft o similar.
• Deseable experiencia con herramientas de conciliación, reportería financiera y automatización de procesos.
• Inglés intermedio-avanzado, deseable para comunicación con equipos regionales y corporativos.

Zona de trabajo: Centro de Cancún. Corporativo ubicado frente al Hospital Galenia.

We are looking for approximately three SAP Cost Center Planning Consultants to support our Accounting team for an estimated 3/4 month engagement during the transition to SAP Cost Center Planning.

The consultant will act as a Controlling Champion, partnering closely with Plant Controllers to ensure the accuracy and completeness of actual postings, validate cost center structures, support cost categorization and allocation activities, and drive end-to-end cost center planning.

The role requires strong hands-on SAP Controlling experience, a solid understanding of shop-floor operations, and the ability to work directly with business and plant finance teams.

Key Responsibilities

• Partner with Plant Controllers to review and validate actual postings and identify misallocations or incorrect postings.
• Analyze transaction-level data, identify posting issues, and discuss appropriate correction methodologies with the business.
• Validate cost center structures, ownership, grouping, and expense categorization.
• Support complete cost center planning activities, including relevant SAP transactions such as KP06, KP26, KSU7, KSS4, KSPI, and related processes.
• Guide Plant Controllers through planning templates, activity rate calculations, allocation methodologies, and reconciliation activities.
• Support the definition and validation of assessment and distribution cycles and allocation logic.
• Analyze production order under- and over-absorption and support the business in understanding the underlying drivers.
• Ensure alignment with cost center planning governance, ownership assignments, and planning calendar requirements.
• Assess absorption logic, including the treatment of non-absorbing cost centers.
• Support COPA integration readiness and assess the impact of cost center planning on product costing and COPA.
• Provide product costing awareness and support the understanding of Material Ledger impacts related to cost center planning.
• Develop user manuals, step-by-step guides, and other documentation according to plant requirements.
• Conduct plant awareness and training sessions for Controllers and relevant business users.
• Document allocation logic, cost center grouping rules, and actual posting cleanup procedures.
• Support reconciliations and ensure data and planning consistency across the relevant processes.

Required Qualifications & Experience

• 8-10 years of relevant SAP experience, with deep expertise in SAP Controlling and Cost Center Planning.
• Strong hands-on experience with SAP Cost Center Planning processes.
• Proven experience analyzing SAP transactions and actual postings, identifying mispostings, and recommending appropriate adjustments or corrective actions.
• Strong knowledge of:
• Cost Center Accounting.
• Cost center planning.
• Activity type and activity rate planning.
• Assessment and distribution cycles.
• Allocation methodologies.
• Product Costing.
• COPA integration and readiness.
• Absorption logic and production order under/over absorption.
• Material Ledger impacts.
• Strong understanding of shop-floor operations and the relationship between operational activities, cost centers, activity rates, and product costing.
• Experience working directly with Plant Controllers and business stakeholders.
• Strong data analysis and reconciliation skills.
• Ability to translate complex SAP Controlling processes into practical guidance for business users.
• Experience developing training materials, user manuals, and process documentation.
• Advanced English proficiency.
• Preferably based in Reynosa and Monterrey.

Key Competencies

• SAP CO / Cost Center Planning expertise.
• Strong analytical and problem-solving skills.
• Hands-on approach to data and transaction analysis.
• Business and shop-floor understanding.
• Stakeholder management and communication skills.
• Ability to work independently with Plant Controllers and finance teams.
• Strong documentation and training capabilities.
• Understanding of process governance and planning controls.

Engagement

• Duration: Approximately 3/4 months.
• Resources required: Approximately 3 consultants.
• Function: Accounting / Controlling.
• Primary focus: SAP Cost Center Planning transition and Plant Controller support.

Your Responsibilities:

• Support employee onboarding and new hire activities to ensure a seamless employee experience.
• Maintain personnel files and HR documentation in accordance with company policies and HR standards.
• Provide administrative support for high-volume HR processes and transactions.
• Assist with benefits administration activities for assigned countries.
• Collaborate with HR, Talent Acquisition, Payroll, and employees to resolve routine inquiries.
• Ensure accuracy, confidentiality, and timely completion of HR transactions and employee records.
• Support process improvement initiatives that enhance HR service delivery and operational efficiency.
• Participate in training sessions, development opportunities, and job-related updates.

The Essentials - You Will Have:

• Currently pursuing a bachelor's degree in human resources, Business Administration, Psychology, Industrial Relations, or a related field.
• Must have a minimum of one year remaining before graduation at the time of application.
• Availability to work on-site in Guadalupe, Nuevo León.
• Customer service mindset and strong communication skills.

The Preferred - You Might Also Have:

• Intermediate English proficiency.
• Previous internship, volunteer, or project experience in Human Resources or administrative functions.
• Interest in developing a career in Human Resources within a global organization.

What We Offer:

• Monthly stipend.
• Hands-on experience in a regional HR Service Center environment.
• Exposure to HR Operations, Employee Services, Benefits Administration, and Onboarding processes.
• Opportunity to collaborate with HR, Payroll, and Talent Acquisition teams.
• Professional development and continuous learning opportunities.